Assist gdrcc to coordinate core business system and other participating vendors ; assist in resource organization 協(xié)助廣東農(nóng)信協(xié)調(diào)與核心業(yè)務(wù)系統(tǒng)及所有項(xiàng)目參與的廠商,并協(xié)助做好資源組織工作。
Beginning with the key requirements for crm by internet and network economy , it designs the integrated framework of the crm system , which focuses on customer and covers and integrates an enterprise ' s sales business , marketing business , customer services and supports . then , sales force automatization , marketing automatization , customer services automatization and customer contact center are interpreted in detail from their functions , business processes , effects etc . furthermore , the integration scheme of crm and an enterprise ' s core business system is given 接下來以internet和網(wǎng)絡(luò)經(jīng)濟(jì)對(duì)客戶關(guān)系管理的關(guān)鍵性要求為出發(fā)點(diǎn),構(gòu)建了以客戶為中心的涵蓋和整合企業(yè)銷售業(yè)務(wù)、市場(chǎng)營(yíng)銷業(yè)務(wù)和客戶服務(wù)與支持業(yè)務(wù)的完整的客戶關(guān)系管理系統(tǒng)整體構(gòu)架,并對(duì)構(gòu)架中銷售自動(dòng)化、營(yíng)銷自動(dòng)化、客戶服務(wù)自動(dòng)化和客戶接觸中心等子系統(tǒng)的功能組成、業(yè)務(wù)流程和所起作用進(jìn)行了詳細(xì)闡述。